1. New Customers
Customers who join us today will enjoy 10% discount on total order value.  You can simply enter your details during the check out process to create a new account.  This will allow you to login at any time and check your account order status.

2.    Product Quality Assurance.  What do I do if the product is damaged? Return?
Hitek Asia is obliged to deliver high quality products to our customers.  If there is any damage to the products, customers will need to submit an RMA form provided by Hitek Asia.  Customers need to complete the form describing the damage and email to info@hitekasia.com.  We will take full responsibility to investigate the cause of damage and provide an appropriate solution.

If unwanted goods are purchased, they may be returned if in perfect condition within 14days of receipt and the customers bearing the postal expense.

3.    How do I pay? Payment Terms?
You can pay by Visa Card, MasterCard, Paypal or Maestro card (in some countries).

 
All payments are before shipment.  Better payment terms can be considered for regular customers with an annual order value of over £10k.

4.    Do I need to pay VAT?
Prices are in £ sterling, exclusive of VAT, which will be added at the time of payment process.
 
All EC customers have to pay VAT.  Once you selected your country options, the VAT will be added at check-out.

5.    Can I pay in different currency?
Prices for Supplies are in £ sterling, US$ , EUROS, exclusive of VAT.  You can chose the currency options at the top-right corner of the homepage. 
Euro Pound Sterling US Dollar


The exchange rates will be calculated automatically according to Barclays’s real time international rates. 

6.    Do I get a VAT Receipt?
Yes, you will get the invoice showing VAT.

7.    Delivery Charges-Guidelines?
We offer Free UK delivery for order values over £50.  Delivery charges are applied to all orders under £50 value.

UK Delivery Charges vary from £2.49 to £10 depending on the total weight and size of products.

Outside UK: Please contact info@hitekasia.com for more information

8.    General Support?
If you have any query on products, prices, delivery, payment, website or quote, you can reach us via Live Chat or email info@hitekasia.com. Our dedicated team will help you with your query instantly during office hours.

9.    I cannot find the product I am looking for?
You can submit your product specification to info@hitekasia.com.
 
We can help you to find wide range of connectors , Bootlace Ferrules, Crimp Terminals, Crimp tools, RF-Coaxial , LED Accessories, Industrial and Consumer Power Supply and Power Inverters.
 
Normally, it will only take up to 3 days to feedback to you.